Answering Your Most Popular Questions

Interested in learning more about Breadsmith? You’re at the right place!

Below you will find a list of frequently asked questions about Breadsmith. We encourage you to review this information at your convenience and welcome you to contact us with any additional questions, comments, or feedback you might have.

Breadsmith Rewards

Do my points expire?

No! Breadsmith Rewards points do not expire. You can track your account using the app or online at: https://breadsmith.myguestaccount.com/guest/accountlogin

How can I combine cards?

Please email us at rewards@breadsmith.com to combine accounts. We’ll need your card number and registration code for both cards to complete the merge.

How do I update my Breadsmith Rewards account?

To update any of your information, such as phone number, email address or favorite store, go to https://breadsmith.myguestaccount.com/guest/accountlogin, or select the Edit Account option in the app. If you need to reset your password, click here (https://breadsmith.myguestaccount.com/guest/forgot-password). If you have issues updating your account, contact your local store directly.

How does Breadsmith manage personal information for Breadsmith Reward members?

Customer data collected by Breadsmith Rewards tracks and rewards purchases and provides personalized communication. Breadsmith does not share or sell information from our rewards program to other businesses or affiliates. For additional information, please review our Privacy Policy.

I lost my rewards card! Will I still get points for my purchases?

Absolutely! You don’t need the physical card to earn points. Here’s how it works:

• In-Store Purchases: When you shop in person, simply provide the phone number linked to your rewards account at checkout.
• Online Purchases: Make sure you’re logged in to your account when shopping online. Points will be automatically added for qualifying purchases.

This way, you can keep earning rewards even if your physical card is missing.

I used to receive your emails, but now I no longer do.

You may no longer be included on our email list. In April 2021 we moved our email club to Breadsmith Rewards. Visit www.breadsmith.com/rewards to sign up. Once you register, make sure you are opted in to receive our emails. In the Breadsmith app, go to Edit Account and ensure the Email Opt In checkbox is marked.

If you are signed up, make sure you add rewards@c.pxsmail.com and rewards@breadsmith.com to your address book, contact list, or safe sender list.

What can I redeem my $5 reward for?

After you accumulate 60 points, you’ll receive a $5 reward, which is valid for any of our scratch-made artisan bread and sweets. Rewards expire after 90 days, so be sure to stop in!

What is my Breadsmith Rewards username?

The email address that you provided during sign-up is also your unique username.


Where are my coupons?

With Breadsmith Rewards, you no longer need coupons! When you earn a reward, the offer is already loaded to your account. Simply use the check-in feature in the Breadsmith app at the register or have the counter associate enter your cell phone number to look up your available offers.



I’d like to apply for a position, or follow up on an application I submitted.

Since all of our stores are individually owned and operated, all employment needs are handled right at the store. Please contact your local Breadsmith store directly with your employment inquiry. You may also visit breadsmith.com/now-hiring to submit an application.


I’m interested in opening a Breadsmith in my area. Where do I begin?

For information about opening your own Breadsmith, please visit www.breadsmithfranchising.com. This site will give you the background information and requirements necessary to get started. You may also contact us at contact_bfi@breadsmith.com to inquire on the process and how to get started.

Gift Cards

Which locations sell and accept Breadsmith Gift Cards?

For a list of locations that sell and accept gift cards, please visit www.breadsmith.com/giftcards

Currently it is up to the individual Breadsmith owners to decide whether or not to offer gift cards. As a result, not all of our bakeries offer and accept gift cards. If you are purchasing a gift card for someone in another area, please contact the store that the recipient will be visiting for more information.

Gift cards are a wonderful way to give the perfect gift without knowing someone’s exact taste. Please note that gift cards are final sale and cannot be returned or redeemed for cash.

Nutrition and Ingredients

Are any of your products vegan?

While our products are not certified vegan, many are made without animal products. In fact, our core line-up of breads is made with only flour, water, yeast and salt. Please refer to the ingredients and nutritional information for each product for more specific information.

Do you add any preservatives, additives, or dough conditioners to your products?

No, we use only the finest ingredients in all of our products and never add preservatives, additives, or dough conditioners to our doughs.

Do you sell gluten free products?

Some of our locations offer gluten free bread on a limited basis. Please contact the store nearest you to find out if and when gluten free bread is available, or to place an order.

It is important to note that while the ingredients are gluten free, our bread is made in a gluten environment. We take production of gluten free products seriously and have strict procedures in place to ensure the safety of the product. Our bakeries are locally owned and operated and each owner decides which products out of more than 300 Breadsmith recipes they want to offer to their community. If they would like to offer gluten free products, they take extra precautions during production to make sure that there is no cross-contamination. They also test every batch before it is sold to confirm that the products meet the federal requirements for gluten free. If you have any questions about the process, please contact your local store and ask to speak to the owner or manager.

Do your products contain allergens?

Allergens potentially present in our products may include wheat, eggs, milk, tree nuts, peanuts, sesame, and soy. Each of our locations is locally owned and operated, so the product offerings vary greatly to provide each neighborhood with its own variety of products. Because of that, the possible presence of these allergens will vary from store to store.

If the bread you purchased was baked in a pan, it is possible that a trace amount of soy may be transferred to the loaf during the baking process. Please contact your neighborhood Breadsmith and ask to speak to the store owner or manager to find out if they use a pan spray that contains soy, or for other specific questions regarding any allergen concerns you may have.

Is your flour non-GMO?

Please be assured that Breadsmith’s flour, along with all other wheat flour in the United States, is non-GMO. Currently the United States Department of Agriculture confirms there is no GMO wheat being commercially grown in the United States; therefore the flour produced from US wheat stocks is also non-GMO. Because of this fact, official documentation is unnecessary, and therefore, unavailable.
As of late, there have been many articles and books written about the difference between modern and ancient wheat and how it has changed. The following are some important facts to consider:


In the 50’s and 60’s a gentleman by the name of Norman Borlaug figured out which wheat plants grow best in which areas and which farming techniques to use to improve the wheat crop yields. This was called the “Green Revolution,” and so dramatically increased the crop yields that Borlaug was credited with saving a billion lives in the fight against world hunger and was awarded the Nobel Peace Prize.


The wheat plant wasn’t genetically modified; it was the evolution of cross breeding of the different strains of the plant and growing them in a climate that best suits them.


The wheat that is used to mill our flour is “hard red spring wheat” that is grown throughout the Midwest. It is the same “hard red spring wheat” that has been grown in this area since the “Green Revolution” and has not been genetically modified.

Why is pan spray listed on the product’s ingredient label?

When we bake our breads in pans, we have to use a release agent. In some situations that is a pan spray. Most pan sprays contain soy, which has been identified as one of the major food allergens. Because a trace amount of the pan spray may transfer to the exterior of the bread, we list it in the ingredients. Please contact your neighborhood Breadsmith and ask to speak to the store owner or manager to find out if they use a pan spray that contains soy.

Product Requests

I have a request for a certain product. How can I submit it?

As all of our bakeries are individually owned and operated, each owner can choose from more than 300 Breadsmith recipes, so each store will have different product offerings. Because every store makes their products from start to finish from scratch, they are able to make a wide variety of products if there are enough requests. Therefore, we suggest you contact the store directly to make a request for one of our products.


Can I order your breads and have them shipped to me?

Because our products are made without preservatives and have a shorter shelf life compared to grocery store bread, we typically do not ship them. Shipping can compromise the quality and we truly want to provide our customers with the best quality product we can. Some of our bakeries do have the ability to do some limited shipping on select products. Contact your local store directly to inquire.


Where else can I buy Breadsmith bread? Are your products available at a grocery store near me?

Most of our bakeries sell bread to select wholesale accounts. It is best to contact your local Breadsmith to find out where Breadsmith products are available.

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